Store Policy

Return and Exchange Policy In our effort to preserve the rights of all parties and clarify the conditions fully, we clarify below our approved return and exchange policy, and completing the purchase process is considered explicit and final approval of all the items mentioned below. First: Scripts and Digital Products All scripts and digital products are non-refundable and non-exchangeable after the completion of delivery, whether delivered via direct download, file sending, or activation on a server or specific account. The only exception to the no-return policy: • In case of proven existence of a major software defect in the script that prevents it from working completely. • Provided that the defect: • Is not caused by installation error. • Is not caused by operational error. • Is not caused by incorrect settings. • Is not caused by conflict with other scripts or add-ons. • Is not caused by modification, deletion, or tampering with the script files. In case of reporting a defect: • The script is examined by us. • If the defect is confirmed, only the defect is repaired. • This does not entail a refund unless the defect cannot be fixed permanently, according to the management’s discretion. The customer does not have the right to request a refund or exchange in the following cases (for example not limited to): • The script functions properly but does not meet the customer’s expectations. • The customer does not know how to use it. • Not adhering to the provided clips or explanations. • Misuse or incorrect operation. • Using the script in an unsupported environment. Provided: • Explanation clips. • Written or visual explanations (if available). This is considered sufficient to explain the usage method, and the customer’s lack of understanding is not an acceptable reason for return or exchange. Second: Non-Digital Products and Parts Return and exchange policy (parts and scripts) Return or exchange requests are accepted only in case of a technical or manufacturing defect, according to the following procedures: 1. Technical Examination: When a problem is reported, the part or script is examined by us. 2. Attempt to Repair: We commit to trying to resolve the problem or defect technically first. 3. Financial Return: If the defect cannot be fully repaired, the amount is refunded to the customer provided that the physical part is returned to us (if it is a non-digital product). Additional Conditions: • The order cannot be canceled or claimed for a return if the order status is (being processed) or (under review). • The request must be submitted within 3 days from the date of receipt. • No return is made if it is found that the defect resulted from misuse, modification by the customer, or errors in installation and operation. Third: Shipping and Delivery Policy Order preparation and shipping may take up to 14 working days maximum from the date of order confirmation. Usually, orders are shipped within 1 to 4 working days, and this period is approximate and non-binding. The shipping duration varies depending on: • Product type. • Availability. • Customer’s location. • Shipping company and uncontrollable circumstances. The customer has no right to request order cancellation or refund due to shipping delays as long as it remains within the maximum specified. 5. Seasons and Holidays: • During holiday seasons and official vacations (such as Eid al-Fitr, Eid al-Adha, etc.), shipping services may be delayed or stopped due to closures or pressure on shipping companies. • The store is not responsible for any delays caused by these uncontrollable circumstances. • The customer has no right to request a refund or cancel the order during this period due to the delay. • In some cases, and in the interest of customer satisfaction, optional compensation such as (free script, free addition, or additional service) may be offered, according to the management’s discretion, and this compensation is not an obligatory right for the customer. Fourth: General Provisions Completing the purchase process is considered explicit and final approval of this policy in its entirety without any exception. The management reserves the right to refuse any request that does not meet the above conditions. The final decision in all cases of return, exchange, or shipping is at the discretion of the seller’s management.